Returns


Returns

+What is the online returns policy?

Naturally, we’ll gladly refund an online purchase that is returned to us within 14 days of receipt, providing of course that it is in a re-saleable condition, including original packaging. The cost of returning the product to us is the responsibility of the original recipient of the order. However, we do reserve the right to deduct up to 20% off the original selling price from the refund amount if a product is not returned in a fully re-salable condition, including its packaging. If a customer returns an item purchased using the Spend & Save promotion (e.g. £50 off £200), which brings the spend below the qualifying amount then the customer service team will deduct the amount saved on the order (e.g. £50) from the amount refunded. In the interest of hygiene, we are unable to offer a refund or exchange on swimwear, lingerie, pierced earrings, cosmetics and fragrances in the situation where your right to cancel does not apply. We will only refund a delivery charge for sending a product to you if it is damaged, faulty or does not match your order. However, if you exercise your right to cancel your order (under the Distance Selling Regulations) within 7 working days*, we will happily refund the delivery charge. The cost of returning the product to us is the responsibility of the original recipient of the order. Purchases made via this website must be returned to the Jaeger Outlet Online Returns team to be refunded. Please ensure you choose a method of return that is secure and can be tracked. If you have any questions at all please do not hesitate to contact our expert Customer Service team on +44 (0) 845 0510063. * Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the delivery charge refunded. In the case of unwanted goods being returned; we will not refund any duties or taxes that were imposed when delivered to the recipient.

+How long does it take for my Online order to be refunded?

Once the order has been returned to our warehouse it is processed and checked by the Online team and then the refund can be completed. It normally takes up to 5 working days from the point of the order being received into our warehouse to the refund being processed. When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. This email is sent automatically to the email address supplied as part of your original order.

+What is my cancellation right under the Distance Selling Regulations?

You are entitled, under the Distance Selling Regulations, to cancel your order within 7 working days beginning on the day after you received the products ordered. In this case, you will receive a refund of the purchase price and delivery charges paid for the products ordered. This right to cancel and refund of delivery charges only applies if you are returning the complete order, if you only return part of the order you will not be liable for a delivery charge refund. Please note that your right to cancel and return the products ordered does NOT apply to products which fall into the following categories (unless they are faulty): swimwear, lingerie (where hygiene seals have been removed), pierced earrings (where hygiene studs have been removed) and cosmetics or fragrances which have been opened or used. If you wish to exercise your right to cancel after the products you ordered have been despatched, please follow the procedure set out in the Returns Process, as explained on your Order letter and in the Help Centre.

+Can I return my Jaeger Outlet Online order to a Jaeger Outlet store?

Unfortunately Jaeger Outlet Online orders cannot be returned to any UK Jaeger store, including Designer Outlets, for a refund. Purchases made via this website must be returned to the Jaeger Outlet Online Returns team to be refunded.

+How do I return an order that was originally delivered to a UK address (excluding Channel Islands)?

If your original order was delivered to a UK address (excluding Channel Islands) then you can use the following procedure for the return: If you want to return any products pursuant to our Returns Policy, please use the returns paperwork included with your order. The returns paperwork included with your order explains how to send items back to the Jaeger Outlet Online Returns department for a refund. They will review the condition of the product/s before deciding in accordance with our returns policy whether to process the refund, which will normally be processed within 5 working days of the goods being received back. When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process a refund you will be contacted by the Jaeger Outlet Online Return team. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.

+How do I return an order that was originally delivered to a non-UK address (incl Channel Islands)?

If your original order was delivered to a non-UK address (including Channel Islands) then you can use the following procedure for the return: If you want to return any products pursuant to our returns policy, please use the returns paperwork included with your order. You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. The products ordered by you will be at your risk from the time of despatch until they are proven to have been received by the Jaeger Outlet Online Returns team. Once the returned goods have been received we will review their condition before deciding in accordance with our returns policy whether to process the refund. Refunds are normally processed within 5 working days of the goods being received. In the case of unwanted goods returned for a refund; we will refund the price paid for the goods but not any duties or taxes. When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by the Jaeger Outlet Online Returns team. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.