Loyalty Card


Loyalty Card


CHANGES TO EARNING AND REDEEMING REWARD VALUES

+When do the changes that affect how many points I earn come into effect?

From 16th July 2015, you will no longer be able to earn points on your purchases made in Jaeger Outlet stores and Jaegeroutlet.com. However, you can continue to enjoy earning points on all purchases made in Jaeger Full Price Mainline stores, selected concessions and at jaeger.co.uk.

+Why are you removing the Reward benefit from Outlet?

We have already begun making improvements in both the breadth of our collections and the quality of fabrics. The changes we are introducing will enable us to bring further enhancements and innovation to our ranges, whilst continuing to offer outstanding value to our customers.

+Can I still use my Reward value in Outlet if the majority of my purchases were made there (in-store or online)?

All points that you earn in Jaeger Full Price Mainline and Outlet stores, and at Jaeger.co.uk and Jaegeroutlet.com, up to and including the 15th July will be issued in time for the arrival of new season collections. You will be able to redeem this Reward value in Jaeger Full Price Mainline and Outlet stores, and Online, as normal.

However, from the 16th July any points earned will be issued as a Reward value in Spring/Summer ’16 that can only be redeemed in Jaeger Full Price Mainline Stores and at Jaeger.co.uk.

Reward values cannot also not be redeemed on the following additional transactions: (a) the purchase of Jaeger gift vouchers; (b) delivery charges; (c) payments in respect of clothing alterations; (d) purchases of Jaeger products from non UK stores (f) purchases of non-Jaeger product. Jaeger reserves the right to change these exclusions from time to time upon giving reasonable notice of such changes to you.

+What if I have already purchased in Outlet with my Reward value and want to refund my purchase?

If you would like to refund an item that was purchased using your Reward value the usual Jaeger Refund Policy applies. If your return meets the conditions of the Jaeger Refund Policy then any reward values will be issued as a Reward Voucher Credit Note which you are able to be spend online, in Full Price Mainline and in Outlet stores.

+I only ever shop in Outlet (or the majority of my purchases are in Outlet) - does this mean I won’t be able to earn as much Reward value to redeem each season?

The changes to the scheme mean that from 16th July 2015, you will no longer be able to earn points on your purchases made in Jaeger Outlet stores and Jaegeroutlet.com. However, you can continue to enjoy earning points on all purchases made in Jaeger Full Price Mainline stores, selected Concessions and at jaeger.co.uk.

+How does this change affect the points I have been earning since last issuance?

All points that you earn in Jaeger Full Price Mainline and Outlet stores, and at Jaeger.co.uk and Jaegeroutlet.com, up to and including the 15th July will be issued in time for the arrival of new season collections. You will be able to redeem this Reward value in Jaeger Full Price Mainline and Outlet stores, and Online, as normal.

However, from the 16th July any points earned will be issued as a Reward value in Spring/Summer ’16 that can only be redeemed in Jaeger Full Price Mainline Stores and at Jaeger.co.uk.

+Do these changes apply to Jaeger Outlet Online as well as in store?

Yes, these changes apply to both Jaeger Outlet online at Jaegeroutlet.com, as well as all Jaeger Outlet stores.

+What will happen to any Reward value I have left over at the end of the season?

As per previous Reward value issuances, unspent Reward values are not able to be carried over to the next season.

+From the 16th July should I still ask for my Loyalty Number to be scanned in Outlets?

In our Full Price Mainline stores and online at Jaeger.co.uk, your Loyalty account will remain active and you can continue to earn points on transactions. From 16th July in Outlet stores and online at Jaegeroutlet.com use of your Loyalty card will cease and your existing Loyalty card number will become your unique Outlet customer number - the store sales associates will request your postcode to apply your transactions. We encourage you to update your customer details in-store or via Customer Services to ensure that we have the correct email and postal address. This will allow us to continue to register your purchases against your unique Outlet customer number, as well as provide you with excellent customer service and communicate effectively with you.

+I want to be removed from the Jaeger Loyalty Programme. Who should I speak to about this?

We are not discontinuing the Jaeger Loyalty Scheme as customers are still able to earn points when shopping in Jaeger Full Price Mainline stores and online at www.jaeger.co.uk.

Please keep your existing Loyalty card as we can use it to continue to identify you as a customer when you purchase and have a better understanding of which products you like.

However, if for any reason you wish to be removed from the scheme, you will need to contact loyalty.card@jaeger.co.uk or the Customer Services team on +44 (0) 845 051 0063 who will assist you in closing your Loyalty account.

+Will there be any exceptions for our Gold card customers when shopping in Outlets?

Unfortunately there are no exceptions to this for Gold card customers. However, customers can continue to earn points in our Jaeger Full Price Mainline stores and online at Jaeger.co.uk.

MAILING LIST - NEW CUSTOMER REGISTRATIONS

+Why are new customers not able to join the programme in Outlet?

We are currently reviewing the benefits we offer as part of the existing Jaeger Loyalty programme. This scheme is now closed to new applications in Jaeger Outlet, but you can still join Loyalty in our Full Price Mainline stores or at Jaeger.co.uk.

You also have the option to join our mailing list in Outlet stores, so we can keep you updated with new product arrivals, special offers and services, as well as exclusive events.

One of our sales associates will take your details in-store or you can create an online account at Jaegeroutlet.com.

+I am an existing Jaeger Loyalty member. Can I still receive the same benefits?

Yes, all the benefits you signed up for on the existing Loyalty programme are still available to you, with the exception of the Jaeger Outlet points accrual and redemption changes outlined above.

+When will you have a new programme I can sign up to?

As above, the Jaeger Loyalty Programme is closed to new applications in Outlet stores. However, you can sign up to our mailing list to stay updated with new product arrivals, special offers and services, as well as exclusive events.

+How do I sign up to the Jaeger mailing list?

You can either speak to one of our Sales associates in-store, opt-in to receive communications when you create an online account or select “Newsletter sign up” on Jaeger.co.uk or Jaegeroutlet.com.

OTHER

+What happens if I use my Reward voucher to buy something that is cheaper than the voucher value?

There is no change given on reward vouchers and the leftover value cannot be added back onto the loyalty record, therefore, the difference in value will be lost.

+How do I use my Loyalty Reward voucher online?

To redeem online, enter your Loyalty card number in the appropriate box at checkout. Then select the amount you would like to redeem, which will be deducted from the total. You can complete the purchase using another method of payment if the reward value doesn’t cover the balance.

+Can I use my Loyalty Store card online?

You cannot pay online using the store card facility – an alternative debit/credit card must be provided.

+Who can I contact with a query about my loyalty card?

If you have any queries regarding your Jaeger loyalty card you can call Customer Services on +44 (0) 845 5210496 (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time) or email us at loyalty.card@jaeger.co.uk. If you have a query about your credit facility on your store card then you will need to call Ikano on 0844 8565780.

+What can I do if my Reward value has expired?

Loyalty Reward values have a limited expiry date, which is detailed in the communication you receive about your Reward value each season. If the value has expired it cannot be renewed.

+How can I stop Jaeger emails going into my spam or junk folder?

Please add info@jaeger-email.co.uk to your Address Book or Safe Senders List. Please see below for instructions for some of the most commonly used ISPs: Hotmail/MSN mail 1. Sign in and click ‘Options' in the top right of your screen. 2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section. 3. Click on 'Safe senders'. 4. Add the address or domain name, and click ‘Add to list'. Gmail 1. From your Gmail inbox, open the Marks & Spencer email you have received 2. Click on the arrow next to the reply button on the top right hand corner of the email 3. From the drop down menu, click on "Add sender to contacts" Yahoo Mail 1. Click on 'Contacts' in the menu on the left of the page 2. Click 'Add contacts' 3. Add Name and email address 4. Save contact details . For AOL To add our email address to your Address Book or Custom Sender List: *AOL9.0: 1. Click the "Spam Controls" link (lower right area of your inbox). 2. When the "Mail & Spam Controls" box appears, click "Custom sender list". 3. Choose "allow email from " option 4. Add the domain news.marksandspencer.com 5. Click "Add", then "Save". *AOL 7 & 8: 1. Go to Keyword Mail Controls. 2. Select the screen name you are using to receive email. 3. Click "Customize Mail Controls For This Screen Name." 4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @news.marksandspencer.com 4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains." 5. Click on "Next" until the "Save" button shows up at the bottom. 6. Click "Save." For Outlook 2007 To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book: 1. Right click on the "From Sender" email address 2. Choose "Add To Outlook Contacts". For Outlook 2003 To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book: 1. Right click on the email subject line. 2. Choose "Add Sender To Address Book".