International Delivery


International Delivery

+What countries do Jaeger deliver to?

Currently we deliver to the following international countries: Australia, Austria, Bahrain, Belgium, Bermuda, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Lebanon, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovak Republic, Spain, Sweden, Switzerland, Turkey, United Arab Emirates and United States of America, and of course the United Kingdom (including Channel Islands).

We may in future add to this selection however at the moment we cannot ship to any countries not on this list.

+What is the Europe delivery service?

Our European delivery service is now being offered at the reduced price of £7.95 (previously £10). The order is delivered normally within 10 working days (please note working days does not include weekends or bank holidays). The value of goods ordered is inclusive of VAT, and we cannot refund any VAT charges. Any duties or taxes imposed on the order are the responsibility of the recipient, and the delivery may be affected by Customs and Excise delays. Jaeger cannot offer any assistance in these processes.

 

+What is the rest of the world delivery service?

Rest of the World delivery is now £9.95. It can be used for addresses in the following countries: Australia, Bahrain, Canada, China, Hong Kong, Israel, Japan, Jordan, Kuwait, Lebanon, Mauritius, Qatar, Saudi Arabia, Singapore, Turkey, United Arab Emirates and United States of America. The order is delivered normally within 10 working days (please note working days does not include weekends or bank holidays). The value of goods ordered is inclusive of VAT, and we cannot refund any VAT charges. Any duties or taxes imposed on the order are the responsibility of the recipient, and the delivery may be affected by Customs and Excise delays. Jaeger cannot offer any assistance in these processes.

 

+How do I know when my order has been shipped?

You will receive a despatch email when your order has been passed to the courier, the email is usually sent after 7pm in the evening.

If you have a Europe or Rest of the World delivery it may take a few days before the order reaches the destination country and is out for delivery.

The despatch email will contain the parcel tracking number and an online link which can be used to trace your parcels progress.

+How do I track my order?

Orders sent by Europe or ROW delivery service will have a parcel reference (displayed in the despatch email) which can be used to track your parcel via the link provided in the despatch email.

If you cannot find any information on the tracking website then please call Customer Services on +44 (0) 845 0510063 who can investigate further (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time).

+Does the parcel need to be signed for on receipt?

In order to provide a secure service parcels will need to be signed for by someone at the delivery address. If no-one is in the courier may leave the parcel with a neighbour who must also sign for it.

+Can I get my order delivered to work?

You can have your order delivered to the address of your choice, including a work address. However you should ensure that the work address is accessible to the courier, and be aware that if the parcel is signed for by reception it becomes your responsibility at that time. Jaeger cannot be responsible for parcels going missing within your place of work.

+Do you deliver to BFPO addresses?

I'm sorry we do not deliver to BFPO addresses.

+I live in the Canary Islands, will you require extra information for my delivery?

If you request that your order be delivered to an address in the Canary Islands, you will be required to supply a National Insurance number or Passport number before the order can be delivered. This is a requirement of the Spanish Customs department and is beyond our control.

+Will I be charged for customs duties or taxes?

The prices and delivery charge displayed on the website does not include any customs duties or taxes that may be applicable depending on the destination of the delivery. The recipient of the order is responsible for any duties or taxes imposed on the order, and will need to pay these to the courier before the order can be delivered. It is also possible that the delivery may be affected by Customs and Excise delays, and unfortunately Jaeger cannot offer any assistance in this matter.

+What will happen if I'm not in to receive my order?

If there is no-one at your delivery address at the time of the couriers visit then they will leave a card. You can then contact the courier to arrange a re-delivery. If you do not make any contact with the courier then they will attempt to re-deliver at least twice, if unsuccessful the parcel will be returned to the receiver.

Occasionally the courier may deliver to a neighbour if appropriate, and will leave a card at your delivery address to inform you of this, however I'm afraid that we cannot currently add any note to your order specifically requesting a delivery to a neighbour, or to a "safe place".

If you have any queries regarding the delivery of your parcel then please call Customer Services on +44 (0) 845 0510063 (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time) or email online@jaeger.co.uk.

+What do I do if I have received a faulty item, or an item is missing from my order?

If we have been unable to fulfil part of your order then we will attempt to inform you before the order is received, however in case this has not been possible we will instead include an incomplete order form with the rest of your order advising on the missing item.

If you do not have an incomplete form and an item is missing, or you have received a faulty item, then please contact Customer Services to discuss on +44 (0) 845 0510063. (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time).

+The sale is on, will this delay my order?

During sale time we endeavour to meet the same delivery timescales as at any other time of the year, however occasionally we experience some surprising sudden increases in volumes of orders that mean we have to reconsider our resources. At these times we will do our best to meet the upper limit of our delivery timescales, but please be prepared for a delivery during Sale to take slightly longer than during normal trading periods.

+I have entered the wrong delivery address on my order, what should I do?

Please immediately contact Customer Services on +44 (0) 845 0510063 (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time) and if the order has not yet been picked it may be possible to change the delivery address. However if the process of despatch has already begun we may not be able to amend any addresses, therefore please be careful that you enter the full and correct delivery address at the time of purchase. Unfortunately our shopping bag process does not address check the details you enter therefore it is your responsibility to ensure the address you enter is valid and correct.