Delivery


Delivery

+What is UK Standard delivery service?

UK Standard delivery is £3.95. This service is available to any address within the UK, including the Channel Islands. Unfortunately, we cannot send items to BFPO and PO Box addresses. However, you can use a work or alternative address if you wish. It usually takes up to 5 working days for orders to arrive. Don’t forget, working days do not include weekends or bank holidays.

+What is the FREE UK Collect in Store service?

You can choose to have your order delivered into one of our selected UK Jaeger Outlet stores free of charge. Place your order before 2pm and have it delivered to a selected UK Jaeger Outlet store (selected UK Mainland stores only) usually within 2-5 working days (please note working days does not include weekends or bank holidays). Orders placed after 12pm will take an extra day to be delivered. Delivery to our Livingston store in Scotland may take 1-2 extra days. Collect in store orders made to stores within the m25 will be available for collection in 3 to 5 days. Please allow an extra working day for any orders placed on a weekend or on a bank holiday. Online despatches and delivery to store are only made Monday to Friday, please note we do not deliver on a weekend. When choosing this service at the checkout please pick the store you require from the drop down list. Please note this service is not available in all stores; the drop down menu gives the full list of stores that take this service. Once the order arrives in store you will receive an email to confirm it is ready for collection. The store will keep your order for 14 days, and if it isn't collected within that time they will return it to Customer Services. To collect your parcel you will need to present a copy of your Order Acknowledgement or Order Collection email. Free UK store delivery is available at the following outlet stores; Ashford, Birmingham, Bridgend, Bury St Edmunds, Cardiff, Cheshire Oaks, Glasgow, Kings Lynn, Knutsford, Leadenhall, Leamington Spa, Manchester, Mansfield, Reading, Sheffield Meadowhall, Southport, Street, Swindon, Truro, Worcester and York.

+What is the Next Day UK delivery service?

If you can’t wait for your parcel to arrive, you can choose our UK Next Day delivery service, which we are now offering at a reduced cost of £5.95 (previously £10). This option is available to most UK addresses; however unfortunately we cannot deliver to Northern Ireland, British Isles, Northern Scotland and BFPO or PO boxes. If you place an order and payment is accepted before 12 noon Mon-Thurs then it will be delivered on the following day between 7.30am and 12 noon. Orders received after 12 noon on Monday to Thursday will be dispatched the following day, arriving the day after. If you’d like your parcel delivered at the weekend, please select our Saturday Delivery service instead. Orders made over the weekend will be dispatched first thing on Monday morning.

+What is the UK Saturday delivery service?

If you would prefer your purchase to arrive on Saturday, you can select our UK Saturday delivery service, which we are now offering a reduced cost of £7.95 (previously £10). This service can be used for most UK addresses, however unfortunately it is not available for addresses in Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Northern Scotland and the Highlands, or BFPO and PO Boxes. This service is only available on orders placed and with payment accepted before 12 noon on the Friday before the Saturday of delivery otherwise we won’t be able to reach you in time. You can expect your parcel to arrive between 7.30am and 1pm.

+How do I know when my order has been shipped?

You will receive a despatch email when your order has been passed to the courier, the email is usually sent after 7pm in the evening. If you have a UK delivery your order will normally be out for delivery to your chosen address on the following day. For more rural UK delivery locations, and for Overseas, it may take a few days before the order is out for delivery. The despatch email will contain the parcel tracking number and an online link which can be used to trace your parcels progress. >

+How do I track my order?

Orders sent by Standard, Next Day, Saturday, Europe or ROW will have a parcel reference (displayed in the despatch email) which can be used to track your parcel via the link provided in the despatch email. If you cannot find any information on the tracking website then please call Customer Services on +44 (0) 845 0510063 who can investigate further.(Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time). .p>

+I live in a very rural location, will this effect my delivery times??

In some rural locations deliveries can take an extra day or two to arrive. If you are concerned about a delay in your delivery then please call Customer Services on +44 (0) 845 0510063 (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time) or email online@jaeger.co.uk

+What will happen if I am not in to receive my order?

If there is no-one at your delivery address at the time of the couriers visit then they will leave a card. You can then contact the courier to arrange a re-delivery. If you do not make any contact with the courier then they will attempt to re-deliver at least twice, if unsuccessful the parcel will be returned to the receiver. If you have any queries regarding the delivery of your parcel then please call Customer Services on +44 (0) 845 0510063 (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time) or email online@jaeger.co.uk

+What do I do if I have received a faulty item, or an item is missing from my order?

If we have been unable to fulfil part of your order then we will attempt to inform you before the order is received, however in case this has not been possible we will instead include an incomplete order form with the rest of your order advising on the missing item. If you do not have an incomplete form and an item is missing, or you have received a faulty item, then please contact Customer Services to discuss on +44 (0) 845 0510063. (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time).

+The sale is on, will this delay my order?

During Sale time we endeavour to meet the same delivery timescales as at any other time of the year, however occasionally we experience some surprising sudden increases in volumes of orders that mean we have to reconsider our resources. At these times we will do our best to meet the upper limit of our delivery timescales, but please be prepared for a delivery during Sale to take slightly longer than during normal trading periods.

+I have entered the wrong delivery address on my order, what should I do?

Please immediately contact Customer Services on +44 (0) 845 0510063 (Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time) and if the order has not yet been picked it may be possible to change the delivery address. However if the process of dispatch has already begun we may not be able to amend any addresses, therefore please be careful that you enter the full and correct delivery address at the time of purchase. Our shopping bag process does not automatically check the details you enter therefore it is your responsibility to ensure the address you enter is valid and correct.