If you selected: Standard UK delivery: If you place your order anytime between Thursday 17th April to Monday 21st April, please allow up to 5 working days from Tuesday 22nd April for your order to arrive. Next Day UK delivery: If you place your order by 12pm on Thursday 17th April, you can expect to receive your delivery on Tuesday 22nd April Saturday UK delivery: If you place your order by 12pm on Thursday 17th April, you can expect to receive your delivery on Saturday 19th April Collect in Store: If you place your order anytime between Thursday 17th April to Monday 21st April, you can expect your order to be ready for collection by Wednesday 23rd April if you are picking up within the M25 area. If you are outside of the M25 area, your order will be delivered to your chosen store by Tuesday 29th April.
UK Standard delivery is £3.95. This service is available to any address within the UK, including the Channel Islands. Unfortunately, we cannot send items to BFPO and PO Box addresses. However, you can use a work or alternative address if you wish. It usually takes 3-5 working days for orders to arrive. Don’t forget, working days do not include weekends or bank holidays.
If you can’t wait for your parcel to arrive, you can choose our UK Next Day delivery service, which we are now offering at a reduced cost of £5.95 (previously £10). This option is available to most UK addresses; however unfortunately we cannot deliver to Northern Ireland, British Isles, Northern Scotland and BFPO or PO boxes. If you place an order and payment is accepted before 12 noon Mon-Thurs then it will be delivered on the following day between 7.30am and 12 noon. Orders received after 12 noon on Monday to Thursday will be dispatched the following day, arriving the day after. If you’d like your parcel delivered at the weekend, please select our Saturday Delivery service instead. Orders made over the weekend will be dispatched first thing on Monday morning.
If you would prefer your purchase to arrive on Saturday, you can select our UK Saturday delivery service, which we are now offering a reduced cost of £7.95 (previously £10). This service can be used for most UK addresses, however unfortunately it is not available for addresses in Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Northern Scotland and the Highlands, or BFPO and PO Boxes. This service is only available on orders placed and with payment accepted before 12 noon on the Friday before the Saturday of delivery otherwise we won’t be able to reach you in time. You can expect your parcel to arrive between 7.30am and 1pm.
You will receive a despatch email when your order has been passed to the courier, the email is usually sent after 7pm in the evening. If you have a UK delivery your order will normally be out for delivery to your chosen address on the following day. For more rural UK delivery locations, and for Overseas, it may take a few days before the order is out for delivery. The despatch email will contain the parcel tracking number and an online link which can be used to trace your parcels progress. >
Orders sent by Standard, Next Day, Saturday, Europe or ROW will have a parcel reference (displayed in the despatch email) which can be used to track your parcel via the link provided in the despatch email. If you cannot find any information on the tracking website then please call Customer Services on +44 (0) 845 0510063 who can investigate further.(Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time). .p>
In some rural locations deliveries can take an extra day or two to arrive. If you are concerned about a delay in your delivery then please call Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) or email firstname.lastname@example.org
If there is no-one at your delivery address at the time of the couriers visit then they will leave a card. You can then contact the courier to arrange a re-delivery. If you do not make any contact with the courier then they will attempt to re-deliver at least twice, if unsuccessful the parcel will be returned to the receiver. If you have any queries regarding the delivery of your parcel then please call Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) or email email@example.com
If we have been unable to fulfil part of your order then we will attempt to inform you before the order is received, however in case this has not been possible we will instead include an incomplete order form with the rest of your order advising on the missing item. If you do not have an incomplete form and an item is missing, or you have received a faulty item, then please contact Customer Services to discuss on +44 (0) 845 0510063. (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time).
During Sale time we endeavour to meet the same delivery timescales as at any other time of the year, however occasionally we experience some surprising sudden increases in volumes of orders that mean we have to reconsider our resources. At these times we will do our best to meet the upper limit of our delivery timescales, but please be prepared for a delivery during Sale to take slightly longer than during normal trading periods.
Please immediately contact Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) and if the order has not yet been picked it may be possible to change the delivery address. However if the process of dispatch has already begun we may not be able to amend any addresses, therefore please be careful that you enter the full and correct delivery address at the time of purchase. Our shopping bag process does not automatically check the details you enter therefore it is your responsibility to ensure the address you enter is valid and correct.